Contact us via Accurx to book an appointment
As a total triage practice, all medical and administrative requests are managed through online consultation forms. You can still contact us by phone or visit the practice if you prefer, but a form will need to be completed for your request.
The easiest and quickest way to request an appointment is to fill in the online form using the link below. If you have any problems completing the form, our staff will be happy to assist you.
AccuRx Availability
AccuRx is available for routine medical queries from 8:00am to 18:30pm, Monday to Friday.
Administrative queries remain open from 8:00am to 6:30pm, Monday to Friday.
To request an urgent appointment (Monday to Friday) please contact us online by using Accurx. between 08:00 am and 14:00 pm
How does the Total Triage system work?
Step 1: Submit Your Request
From 1st October 2025, all requests for doctor appointments must be submitted online via our practice website: www.Royalarsenalmedicalcentre.co.uk This applies to all routine and urgent appointments.
Step 2: Tell Us What You Need
The online form will ask you for details about your symptoms, concerns, and preferences. Please provide as much relevant information as possible. This helps us assess your needs thoroughly and quickly.
Step 3: Clinical Assessment
Our clinical team reviews each request as soon as it is received. Based on the information you give, your request will be prioritised according to clinical need and urgency.
Step 4: Our Response
We will contact you as soon as possible with one of the following:
Further questions if more detail is needed to ensure the right outcome
Confirmation of an appointment (in-person, phone)
Advice and guidance for self-care or pharmacy support
Referral to another service if more appropriate (e.g., mental health, physiotherapy, dentistry).
All requests are dealt with within 48 hours.
Frequently Asked Questions (FAQs)
What if I can’t use the internet?
If you are unable to use the NHS App or our website due to a disability, language barrier, or lack of internet access, please call our reception team. We will assist you over the phone or make suitable arrangements.
Who will review my request?
All requests are assessed by trained clinical staff, ensuring that medical decisions are made by qualified professionals.
How soon will I hear back?
We aim to review all requests as quickly as possible, usually within two working days. Urgent cases are prioritised.
Is my data safe?
Absolutely. All information you provide is stored securely and only accessed by authorised staff for your care.
Can I still see my usual GP?
Whenever possible, we will honour requests to see a specific clinician. However, urgent cases may be seen by the first available suitable professional.
Urgent but NOT life-threatening appointments
To request an urgent appointment (Monday to Friday) please contact us online by using Accurx. between 08:00 am and 14:00 pm
Our Duty Triage Doctor will look at the information you give us within 5 working hours during opening times and decide the most suitable doctor, nurse or health professional to help you
Our practice is not equipped to operate as an emergency or casualty unit. If you think your injury may need stitches or you suspect a broken bone, please attend your nearest Urgent Care Centre for assessment. Find your nearest A&E – NHS
Routine appointments
To request a routine appointment in advance during opening times:
Your Appointment
Upon arrival, please use the self-check-in screen or speak to a receptionist to check in. Once you have checked in, please take a seat and wait for your name to be called and displayed on the television screen.
The screen will let you know when the doctor/nurse is ready to see you and will display the room number you should go to.
If you have any difficulty seeing or understanding the screen, please let a receptionist know and they will be happy to assist you.
Appointments are usually 10 minutes long and are intended to address one medical concern.
Sometimes appointments before yours may take longer than expected, which can cause delays.
We appreciate your patience in these situations, as the GP or nurse may also need extra time to fully address your concerns.
If you arrive late for your appointment, we may not be able to see you. In this case, you may be asked to reschedule your appointment or submit a new Accurx form.
Use your practice appropriately
The demands on your doctor’s practice are constantly growing. Please be aware that our aim is to provide the best care we can for you. It does mean that the receptionist is there to help provide you with the most appropriate appointment.
- Most appointments are not required immediately
- When your appointment is urgent, we have same day capacity, and the urgency should be for your health, not just your convenience
- You can have appointments in various ways and these include; face to face consultation and telephone consultation
How do I choose if I need to see my doctor or a nurse?
The receptionist follows a protocol to help you to make the most appropriate appointment for your needs. They will, therefore, ask you if you would give them an idea about what you need to see the doctor for, although you are not obliged to divulge this, very often it will enable them to help you better. It can save you time ensuring that you are seeing the appropriate clinician for your problem.
The practice has several types of appointments available:
- same day appointments
- Pre-bookable
- Telephone appointments
Nurse appointments
As a general rule you will require a doctor appointment if you need a diagnosis and to agree a plan to manage your health. However the nurses action procedures such as:
- Blood Test, Monday morning for patient who cannot attend the hospital only
- B12 injection
- Blood pressure check
- Child vaccination
- Coil fittings, Wednesday LARC clinic
- Coil removal (routine), Wednesday LARC clinic
- Contraceptive advice
- COPD (breathing review)
- Diabetic checks
- Dressings
- Ear syringe
- Flu Shingles and Pneumovax injections
- Hepatitis A/B booster
- Minor illness/injury/urgent
- Smear
- Smoking cessation
- Suture (stitch) removal
- Swabs
- Tetanus booster
- Travel Advice
- Weight/dietary advice
Cancelling or changing an appointment
To cancel your appointment:
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by call
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits
Home visits are for those patients who are housebound or too ill to come to the surgery.
If you do need to request a home visit, please ring the surgery before 10:30am on 020 8854 0356.
The receptionist will ask for details of the patient’s name address telephone number and reason for the visit.
This information helps the doctors plan their calls and allows urgent problems to be dealt with promptly.
Related information
Health A to Z
Sick notes
Test results