Contact us with Accurx to book an appointment
You can contact a doctor, nurse or other healthcare professional online using a website called accurx.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 020 8854 0356
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 020 8854 0356
- use your NHS account (through the NHS website or NHS App) or Patient Services to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Use your practice appropriately
The demands on your doctor’s practice are constantly growing. Please be aware that our aim is to provide the best care we can for you. It does mean that the receptionist is there to help provide you with the most appropriate appointment.
- Most appointments are not required immediately
- When your appointment is urgent, we have same day capacity, and the urgency should be for your health, not just your convenience
- You can have appointments in various ways and these include; face to face consultation and telephone consultation
- The clinicians cannot help you when you have a cold or flu
How do I choose if I need to see my doctor or a nurse?
The receptionist follows a protocol to help you to make the most appropriate appointment for your needs. They will, therefore, ask you if you would give them an idea about what you need to see the doctor for, although you are not obliged to divulge this, very often it will enable them to help you better. It can save you time ensuring that you are seeing the appropriate clinician for your problem.
The practice has several types of appointment available:
- Emergency, same day appointments
- Pre-bookable
- Telephone appointments
Same day appointments
The emergency same day appointments should be used when there is an acute need; otherwise the wait will vary on the demand but will generally be within 7 working days. When your Dr has returned from leave or there is an epidemic this can be considerably longer but for emergency or acute need then you can be seen on the same day.
Nurse appointments
As a general rule you will require a doctor appointment if you need a diagnosis and to agree a plan to manage your health. However the nurses action procedures such as:
- Blood Test, Monday morning for patient who cannot attend the hospital only
- B12 injection
- Blood pressure check
- Child vaccination
- Coil fittings, Wednesday LARC clinic
- Coil removal (routine), Wednesday LARC clinic
- Contraceptive advice
- COPD (breathing review)
- Diabetic checks
- Doppler/Stocking assessment
- Dressings
- Ear syringe
- Flu Shingles and Pneumovax injections
- Healthy heart checks
- Hepatitis A/B booster
- Minor illness/injury/urgent
- Pill checks
- Ring pessaries check
- Smear
- Smoking cessation
- Spirometry
- Suture (stitch) removal
- Swabs
- Tetanus booster
- Travel advice
- Triage/telephone advice
- Weight/dietary advice
GP access hub video consultations
We are delighted to confirm that a GP access hub video consultation service is now available to our patients with appointments available for you to book directly.
The service is available to all patients registered with a Greenwich GP and is a particularly useful tool for working age patients who may find it difficult to attend surgery for a face to face appointment.
We have partnered with Greenwich Health and Q Doctor, who provide the platform and have local and national experience of supporting video consultations. We remain committed to ensure that the service is provided by local Greenwich GP’s as we do so in the hubs.
How to access the service
If you wish to be seen via the video consult service follow a few simple steps:
- You can either download the QDoctor app or access the service using a computer with a webcam
- You will then need to create a video consult account and will verify that you are registered with a Greenwich GP
- You will have the option to run through a short triage process to ensure your issue is appropriate for a video consultation, and then you will be able to book an appointment at your convenience.
The consultation will be recorded using Vision Anywhere software and will be automatically written back to our practice.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Services
- phone us on 020 8854 0356 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are for those patients who are housebound or too ill to come to the surgery.
If you do need to request a home visit, please ring the surgery before 10:30am on 020 8854 0356.
The receptionist will ask for details of the patient’s name address telephone number and reason for the visit.
This information helps the doctors plan their calls and allows urgent problems to be dealt with promptly.