Aim
Our aim is to provide high quality medical care, including appropriate health promotion and disease prevention activity, to all patients registered at our practice.
Objectives The environment and equipment To provide an environment which balances the requirements of a clinical space with the needs of a consulting room in which patients often need to discuss difficult issues and benefit from non-clinical support i.e. an environment that:
- Meets the national standards for cleanliness and infection control
- Complies with all relevant safety regulation
- Is comfortable.
To ensure that all equipment is safe and effective by annual testing.
The care to understand and meet the needs of our patients, involve them in decision making about their treatment and care and encourage them to participate fully.
To ensure that all members of the team have the right skills and training to carry out their duties competently.
To ensure that all patients are treated with respect, and their dignity and privacy maintained To provide a chaperone whenever needed To provide access to a high quality and independent translation service when appropriate
Working with other professionals
To involve other professionals in the care of our patients where it is the patient’s best interests, i.e. referrals for specialist care and advice.
To communicate effectively with all professionals involved in a patient’s care
To work effectively with other members of the wider primary care team
To ensure that all members of staff have appropriate indemnity Confidentiality
To ensure that confidentiality is maintained at all times by managing all contact with patients appropriately and sensitively including telephone conversations, face to face encounters, and handling of computerised and paper records.
Listening to patients
To carry out regular patient satisfactions surveys and use the results to make change when required.
To respond to complaints appropriately and take any necessary remedial action.
To develop, and to consult with, the patient participation group.
Systems
To operate an appointment system which, within the constraints of the resources available, ensures quick and easy access to the doctor or nurse of choice, as much as possible at a time that is convenient for the patient.
To ensure that patients are fully informed about the service including:
- Details of the staff
- What services are provided and when
- How to access the services
- How to communicate with relevant team members
- How to express dissatisfaction with the service and/or pursue a formal complaint
- Details of fees for services which are not covered by the NHS e.g. medical reports, etc.
Training
We are a training practice and are committed to providing a high quality experience to trainees. At any one time we may have up to two doctors in training. We maintain full and appropriate supervision and support to ensure the safety of our patients.
The Practice is not only committed to training GPs but is also actively involved in training Nurses and Business Administration apprentices.
Regulated activities
The practice is registered for the following regulated activities:
- treatment of disease, disorder or injury
- diagnostic and screening procedures
- maternity and midwifery services
- family planning services
Services
Services provided include:
- General medical care
- Contraceptive advice including coil fitting
- Chronic disease management (including asthma, COPD, heart failure, diabetes, hypertension)
- Cardiovascular risk assessment
- Spirometry
- Cervical cytology
- Child heath surveillance
- Immunisations and travel advice
Service users
Our service users are our registered population which includes:
- people of all ages
- people with learning disabilities
- people with physical disabilities
- people with mental health problems
- people with dementia
- people from a range of ethnic and cultural backgrounds
Location
All the registered activities are undertaken at our site.
We are located: Royal Arsenal Medical Centre 21 Arsenal Way SE18 6TE
We are taking part of the Riverview Primary Care Network extended hours with other local surgeries.
Royal Arsenal Medical Centre is a modern purpose-built facility.
Facilities include:
- A large waiting room and two smaller waiting rooms
- Toilet facilities
- Car park – you will need a car-parking permit from the Medical Centre reception.
- Disabled access for patients to all public areas.
- Disabled access for staff to all relevant areas.
The following professionals and facilities are also based at, or use, the Health Centre:
- Treatment room
- Community midwife team
- Other visiting services such as
- PCN Mental health Nurse
- Greenwich Livewell Wellbeing
The secure administration area is located away from the public areas; electronic key access is required ensuring the safety of confidential documents.
Telephone calls are answered in the secure administration area, and cannot be overheard by members of the public.
Receptionists who work at the reception desk are trained and experienced in maintaining confidentiality.
Reviewed 15/10/2022 by Dr. Yann Lefeuvre and Mrs. Caroline Dyer (former Practice Manager).
Practice Management
Dr Yann Lefeuvre – Partner, Registered CQC Manager
Dr Abdul Rahman – Partner
Karina Jaskevic – Practice Manager
Please also see our practice charter (PDF).